Some of the pro writers on the web are at such a high level that i wonder if any of them have ever printed a paperback? well every so often i like to spotlight these first-rate items and here is one i found interesting the other day.
BearCom, a nationwide provider of wireless communications equipment and solutions, today detailed how restaurants can use two-way radios to streamline operations and enhance the guest experience.
“Instant communications help restaurants provide consistently high levels of service even when short staffed or extremely busy,” said Hugh Johnston, Product & Purchasing Manager at BearCom. “Two-way radios help speed food delivery, response to guest requests, and management resolution of food and service issues.”
Two-way radios enhance operations and guest service across multiple functions in a restaurant setting:
Hosts: Two-way radios allow more efficient front-door management by instantly communicating open table status and information on waiting parties. Restaurants are able to seat guests faster, improving customer service, and turn more tables, increasing profits.
Kitchen Staff: Kitchen staff is able to notify expediters and servers when orders are ready, ensuring that food reaches the table in optimal condition, without baking under a heat lamp or growing cold. Managers and servers can be alerted to menu item shortages or items not available.
Servers: Servers can respond to guests’ needs more efficiently by communicating requests to the kitchen from the dining room floor. Management can be quickly notified of food and service issues.
Bartenders: Bartenders are able to communicate with cocktail and food servers instantly to receive drink orders, request clarifications of orders, and alert servers when a drink order is ready.
Management: A restaurant manager's job is to bring calm productivity out of chaos. Two-way radios keep managers informed instantly of any service or food issues that require their attention. In addition, if there is a disruptive patron or medical emergency, precious seconds can be saved with faster communications.
Valets: For restaurants with valet service, two-way radios help improve speed of vehicle retrieval and coordinate stacked parking.
Kiley Efron, owner of Taverna in Jacksonville, Florida, recently implemented two-way radio communications in that restaurant and saw an immediate impact on efficiency. “We started using them for the host team and bartenders so we could communicate. When you really can't see each other, that communication is so vital,” said Efron. Management soon learned the benefits of equipping servers with radios during crunch times. “On the days that we were short staffed, we put all the servers on [radios] to help out the management team and our ability to communicate and to troubleshoot. It made things so much easier.”
Johnston said two series of radios from Motorola Solutions are especially well suited for restaurant employees. He listed the Motorola CLS1110 and Motorola CLS1410, as well as the CLP Series, which includes the Motorola CLP1010, Motorola CLP1040, and Motorola CLP1060. The CLP1060 is Bluetooth capable radio and comes equipped with a Bluetooth swivel earpiece preferred by some managers.
Motorola CLS Series portable radios are economical, compact, lightweight, and compatible with a variety of accessories. Simplified charging and cloning make CLS radios easy to manage, and they are so simple to use that little or no training is required.
Motorola CLP Series radios are even lighter and smaller. Their design integrates an earpiece, which makes for even more discreet communications. The CLP1010, CLP1040, and CLP1060 are very easy to use, as they integrate only the essential accessory elements. The CLP1040 is the model used in the Taverna restaurant.
In food service, instant communication can be the difference between mediocre service and excellent service. “It's especially important in high-volume periods. Radios helped us take service to the next level,” Efron said.
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